Refund and Returns Policy

Effective Date: December 10, 2024

Thank you for shopping with Pynix. We strive to provide you with a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds.

1. Returns

We accept returns within 30 days of the delivery date. To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • The item must be returned with all original tags, accessories, and documentation.
  • Items marked as final sale or clearance are not eligible for return.

2. Refunds

If your return is approved, we will issue a refund to the original payment method. Refunds will be processed within 5-7 business days from the day we receive the returned item. The refund will be for the purchase price of the item minus any shipping charges.

  • Shipping Costs: Please note that the cost of shipping is non-refundable, except in cases where the return is due to an error on our part or the item is defective.
  • Refunds for Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will arrange for a return, exchange, or refund, depending on your preference.

3. Exchanges

If you would like to exchange an item for a different size or color, we will be happy to accommodate your request, provided the item meets the return conditions. Exchanges are subject to product availability. To initiate an exchange, please contact us at the information below.

4. How to Return an Item

To return an item, follow these simple steps:

  • Step 1: Contact us at info@pynix.site to initiate your return. Include your order number and reason for return.
  • Step 2: We will provide you with a return shipping label and instructions.
  • Step 3: Package the item securely and ship it back to us using the provided return label.

You are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a tracked shipping service to ensure the item arrives safely.

5. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made products

6. Late or Missing Refunds

If you haven’t received your refund within the specified time, first check your bank or credit card statement. If there is still no refund, please contact your payment provider. It may take some time before your refund is officially posted.

If you’ve completed all of the above and still have not received your refund, please contact us at info@pynix.site.

7. International Returns

For international customers, please note that the return process may vary depending on your country’s regulations. You will be responsible for any customs duties or import taxes on returns. Contact our customer service team for more details on international returns.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can cancel orders before they are shipped, but once an order has been shipped, we are unable to cancel it.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us:

  • Street: 518 Roosevelt St, Wichita Falls, Texas (TX)
  • Phone Number: (940) 766-1480
  • Email: info@pynix.site
  • Website: pynix.site

We are committed to providing a positive customer experience, and we will do our best to resolve any issues you may have regarding your purchase.